jl app Privacy Policy

When you register an account on jl app, we collect basic personal details including your full name, date of birth, email address, and a username of your choice. We also collect your mobile number, which is used for account verification and, where you have opted in, for important service notifications. During the identity verification process required under Philippine gaming regulations, we may request a copy of a valid government-issued ID to confirm that you are of legal gaming age. When you make deposits or withdrawals in Philippine pesos, our payment processing partners collect the financial details necessary to complete those transactions securely. We also automatically collect technical data such as your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve your experience. Cookies and similar tracking technologies are used to keep you logged in, remember your preferences, and understand how players navigate the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of jl app work.

The personal data we collect is used primarily to operate your account, process your transactions in Philippine pesos, and deliver the gaming services you have signed up for across sports betting, casino-style games, bingo, and the betting section. We use your contact details to send you account-related communications such as deposit confirmations, withdrawal updates, and security alerts — these are service messages and are not optional while your account is active. Where you have given explicit consent, we may also send you information about promotions, VIP programme updates, and new features available on the platform. Your activity data helps us detect and prevent fraud, identify unusual account behaviour, and comply with our obligations under applicable Philippine regulations. We use aggregated, anonymised analytics to understand how players use the platform overall, which helps us make improvements — this data cannot be used to identify you individually. jl app does not use your personal data to make automated decisions that have a significant legal or similarly serious effect on you without human review. If you have questions about how a specific piece of your data is being used, you are welcome to contact us at [email protected].

jl app does not sell, rent, or trade your personal information to third parties for their own marketing purposes — your data is not a product we offer to outside organisations. We do share limited data with trusted service providers who help us operate the platform, including payment processors, identity verification partners, and cloud infrastructure providers; all such partners are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by Philippine law, a court order, or a regulatory authority to disclose personal data, and we will comply with such requirements while taking reasonable steps to notify you where legally permitted. If jl app undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process, and we will notify affected players in advance where possible. We do not share your data with other players or make your account details publicly visible on the platform. Any third-party links that may appear in our communications or on the platform are governed by those third parties' own privacy policies, and jl app is not responsible for their data practices. We encourage you to review the privacy policies of any external services you choose to use.

We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the jl app platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to staff who need it to perform their job functions. We conduct regular security reviews and keep our systems updated to address emerging threats, and we work with reputable infrastructure partners who maintain their own rigorous security standards. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law and within the required timeframes. Your personal data is retained for as long as your account is active and for a reasonable period thereafter to comply with legal, regulatory, and audit obligations. When data is no longer required, we delete or anonymise it securely so that it cannot be recovered or linked back to you. If you would like to know the specific retention period that applies to a particular category of your data, please contact us at [email protected].

As a player based in the Philippines, you have the right to request access to the personal data that jl app holds about you, and we will provide a copy of that information within a reasonable timeframe upon receiving a verified request. You also have the right to ask us to correct any inaccurate or incomplete personal data associated with your account, and we will action such corrections promptly. If you wish to close your account and request deletion of your personal data, you may do so by contacting [email protected] — please note that we may be required to retain certain records for legal or regulatory compliance purposes even after account closure. You have the right to object to or restrict certain types of processing, including direct marketing communications, and you can withdraw your consent to optional data uses at any time without affecting the lawfulness of processing that took place before withdrawal. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all data rights requests seriously and aim to respond within 30 days of receiving a verified request. For any privacy-related enquiries, please write to us at [email protected] with the subject line "Privacy Request."